SUPPORT

SHIPPING

We offer free shipping to GCC (UAE, KSA, Kuwait, Qatar, Oman, Bahrain).

We ask for 1-2 days of processing and handling time for orders

Delivery time is between 1-7 business days for purchases, and tracking number will be shared on dispatch.

Any pre-order is subject to its own timetable, available on the product page.

Need More? Contact Support

Returns

DOA – Dead on Arrival — if merchandise is Dead on Arrival, it means the item does not work or has an issue.

Contact us at CS@Twistedminds.co and let us know whether you’d like to return your product for either a refund or replacement. Make sure to return everything you initially received, which includes the box, catalog, and any accessories. If any items are missing, you will be eligible to pay the percentage of the missing accessories.

Twisted Minds team will reach out to you within 24 hours or the next business day and will require you to fill out the Return Merchandise Authorization - RMA report or copy of the same email. Make sure to print and place it inside your return shipment.


If the purchase was made from our Twisted Minds website — upon approval of the return, please ship the unit safely with your RMA form inside the shipment to our return center below. Shipping charges will be covered by Twisted Minds on both ends.

Twisted Minds RMA Facilities are mentioned below.

If purchased from a reseller — return item to the reseller, and they will contact the Twisted Minds team and handle the return.

Authorized resellers are mentioned below.

Fourteen (14) Days Return Policy

If for whatever reason, you are not satisfied with the purchased merchandise, you may return the product within 14 days of the purchase date.

Contact us at CS@Twistedminds.co and let us know whether you’d like to return your product for either refund or replacement. Make sure to return everything you initially received, which includes the box, catalog, and any accessories. If any items are missing, you will be eligible to pay the percentage of the missing accessories.

The Twisted Minds team will reach out to you within 24 hours, or by the following business day, and will require you to fill out the Return Merchandise Authorization - RMA report or copy of the same email. Make sure to print and place it inside your return shipment.

If the purchase was made from our Twisted Minds website — upon approval of return, please ship the unit safely with your RMA form inside the shipment to our return center below. Shipping charges will be covered by Twisted Minds on both ends.

Twisted Minds RMA Facilities are mentioned below.

If purchased from a reseller —  return to the reseller, and they will contact the Twisted Minds team and handle the return.

Authorized resellers are mentioned below.

WARRANTY

If your purchased merchandise is faulty and/or has a warranty issue, kindly contact us at CS@Twistedminds.co and let us know whether you’d like to return your product for either a refund or replacement. Make sure to return everything you initially received, which includes the box, catalog, and any accessories. If any items are missing, you will be eligible to pay the percentage of the missing accessories.

The Twisted Minds team will reach out to you within 24 hours, or by the following business day, and will require you to fill out the Return Merchandise Authorization - RMA report or copy of the same email. Make sure to print and place it inside your return shipment.

Twisted Minds RMA Facilities are mentioned below.

If purchased from a reseller — return to the reseller, and they will contact the Twisted Minds
team and handle the return.

Authorized resellers are mentioned below.

Refund and Returns

The RMA process may take 1-3 business days to process, and a refund will be issued back to your original payment method. Please allow 10 – 14 business days to see the amount credited back into your account (this may take longer depending on your country of purchase).

Please return items with the original packaging, and double check everything, and ensure everything is properly secured to ensure the safety of the product while in transit.

Please note: Returned merchandise must have an authentic serial number (for electronic items) and an authentic receipt from the authorized reseller or directly from our Twisted Minds website.

Replacements

Once the unit is returned, we will ship out a replacement and you'll receive the shipment notification as soon as it is made available. If the same model of purchase is not available, we shall replace it with a similar or higher model. It will take around 3-5 business days to deliver once the replacement has been shipped out. If you purchased from a reseller, they will handle the replacement process for you.

Need More? Contact Support

AUTHORIZED RESELLERS

Amazon.sa

Blink KSA

La3eb

Noon.com

PC Doctor

Think24SA

AXSTORE

Best AI Yousifi

Blink Kuwait

Digits

Eureka

Sheel General Trading WLL Co.

Taw9eel General Trading WLL Co.

Think24 KW

Nology Store Electronic Trading

Saqr Store

Think24 QA

Virgin Qatar

Amazon. TR

Hepsiburda. TR

Trendyol. TR

Amazon.ae

Microless

Noon.ae

Virgin U.A.E.

TWISTED MINDS RMA FACILITIES

Bahrain

Flat 14, Building 517, Road
3912, Block 939, Riffa / Al
Hajiyat, Bahrain

India

Regd. Off.: 64 FLR-5TH ,12/14, Maharashtra Bhavan, Bora Masjid Street, Off Bora, Bazar Street, Fort, Mumbai, Maharashtra India 400001

KSA

Trading Company, Wady Deerah Street Mohammadiya Warehouses, Warehouse No 12 Exit 17, Hai Al Sulai, Riyadh, K.S.A.

Kuwait

Hawalli, Block-1, Ibn Khaldoon St., Luluat bin Khaldoon complex, Floor-1, Office-214, Kuwait

Qatar

Misr Insurance Building, Office number 2CA, Building 226, Street 230, Zone 25, Najma Gulf Signal, Doha, Qatar

Turkey

Cumhuriyet Mah. D-100 Karayolu Cad. Adm Konaklama Sitesi Outlet Park Avm Blok No:374 IÇ Kapi No:63 Büyükçekmece, Istanbul, Turkey

UAE

UAE Regional Office, WH SHED 5, 6, 613-3 Street, Ras Al Khor Ind Area 2, Makani No. 34565 86247, P.O Box 79088, Dubai, U.A.E.

Frequently Asked

Monitors

Are gaming monitors worth it?

100% yes. Gaming monitors have higher refresh rates and faster response times than standard displays. Not to mention, they have cooler designs that fit an ideal gaming setup. Don’t skimp out.

What is the best gaming monitor for me?

It depends on the PC specs, console and game genre. For example, for PC, gamers always look for a higher hertz, faster response time and panel type. However for the new consoles, 4K, 144Hz displays & HDMI 2.1 is the ideal choice. 

What are the best monitors for PS5 & Xbox X?

Ideally a 4k, 144Hz monitor with HDMI 2.1 

What's the best response time for a gaming monitor? 

The faster the response rate the better. 

What is the best refresh rate for a gaming monitor?

The higher the better. For example, 144Hz is the bare minimum and a jump to 240Hz will show a substantial difference. However, the jump from 240Hz to 360Hz and above is not as noticeable and will demand much more performance to run games at those frame rates. 

What are G-SYNC & Free Sync compatible gaming monitors?

AMD FreeSync and Nvidia G-Sync provide smooth gameplay on compatible displays by eliminating tearing. 

Why is the hertz rate important on a gaming monitor?

The refresh rate of a monitor determines how many images it can display in one second. For example, a 14Hz monitor can display 144 frames per second. This can result in a smoother experience and potentially higher FPS! 

Gaming Chairs

Are gaming chairs worth it?

Gaming chairs are definitely worth the investment for those who game for hours. A good gaming chair helps maintain correct posture, and they have cool designs that elevate your gaming setup. 

What is the best gaming chair for me?

It greatly depends on your height and weight, and your budget. More expensive chairs provide wider options and adjustments, as well as higher quality materials and exciting designs. We take great pride in the creative designs and affordability (and great comfort) of our chairs! 

Does a gaming chair help you win games?

Unfortunately no. However, a good quality gaming chair allows for better posture & lumbar support, which really makes a difference on your well-being over elongated periods of time. This will put less stress and fatigue on your body which should reduce strain and increase comfort for long gaming sessions. 

Are gaming chairs designed only for gaming?

Not at all. Gaming chairs are suitable for offices, meeting rooms, and various other spaces (cafes, recreational spaces, and more). It all comes down to the design and how it can fit your use case scenario. 

Do I receive the gaming chair assembled?

The chair will be delivered in the box unassembled, but you will have clear instructions for assembly. 

Where can I buy your gaming chair?

You can buy either through our resellers or our website! 

Monitor Arm

Are monitor arms worth it?

Yes they are – they help you maintain a good posture in keeping your set-up ergonomic. They give you the control to adjust your monitor’s height and angle, and save you space, especially if you have more than one monitor. They also optimize your desk set-up with cable management. So many benefits! 

What is the best monitor arm for me?

The main thing to consider is VESA Compliance first, then the size & weight of your monitor(s). You need to consider the mounting options and the space behind your desk. Finally, choose whether you want the spring or gas option — the last offers a smoother movement. 

Do monitor arms work with any monitor?

Twisted Minds Monitor Arms are universal and compatible with all VESA types. 

Gaming Desk

Are gaming desks worth it?

Oh yeah. Gaming desks are designed to maximize the versatility of a gaming setup. This includes space for multiple monitors, RGB lighting, wireless chargers, a cup holder, multi-layered tops, adjustable height, and space for a gaming PC and consoles. Plus they come in a variety of colors, materials, shapes, and sizes, and are also available to fit different spaces. They are as dynamic as they are durable and functional…., especially ours.

What is the best gaming desk for me?

First, you need to consider the hardware you plan to place on the desk, such as the number of monitors, consoles, computers, keyboards, and mouse pads. You also need to measure the space available in your personal space to ensure the desk itself fits. Lastly, you might take into consideration any extra features like design, lighting, and adjustment layers. 

Shipping & Returns

Where do I return Twisted Minds products?

We hope the day never comes, but in case it does we are here to support you in the process. You can return or replace products by shipping them to the below addresses. 

TwistedMinds RMA Facilities 

Where can I buy Twisted Minds products?

Twisted Minds products can be purchased from the authorized resellers here.

Who pays for the shipping of damaged or refunded products?

If you purchased from our Twisted Minds website, then we will cover the charges! If purchased from any of our authorized resellers, they will help you return and refund. 

Join our Twisted community! Share a picture of your setup using #twistedminds for a chance to be featured on our site.